{"id":16128,"date":"2026-10-20T20:58:09","date_gmt":"2026-10-20T18:58:09","guid":{"rendered":"https:\/\/ouro-luxury-cosmetics.com\/return-policy\/"},"modified":"2026-10-20T20:58:09","modified_gmt":"2026-10-20T18:58:09","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/ouro-luxury-cosmetics.com\/en\/return-policy\/","title":{"rendered":"Returns & Exchanges"},"content":{"rendered":"

Returns or exchanges<\/h3>\n

Within 14 days of delivery, provided the product is sealed in its original packaging and unopened, as skincare and haircare products cannot be resold once opened.<\/p>\n

Damaged or incorrect items<\/h3>\n

If you receive a broken item or one that differs from your order, let us know within 48 hours with a photo of the product and we will replace it at no cost to you.<\/p>\n

Shipping fees<\/h3>\n

For damaged or incorrect items, we cover the shipping fees. For change-of-mind returns, shipping fees are paid by the customer.<\/p>\n

Refunds<\/h3>\n

Within 7 business days of receiving the returned product, via the original payment method or an e-wallet.<\/p>\n

How to request a return<\/h3>\n

Send your order number on WhatsApp 01055414666<\/a>, and we will arrange a time to collect the product.<\/p>","protected":false},"excerpt":{"rendered":"

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